Roles & Responsibilities of E-Money Issuer (Fasspay) and Dash
This page outlines the respective roles and responsibilities of Fasspay and Dash.
Last Updated: 26th August 2025
| Area | Fasspay | Dash |
|---|---|---|
| Description |
| Responsible for customer onboarding and customer service-related matters (first point of contact for customer-facing processes). |
| Overview | Overseas E-Money platform and ensures regulatory compliance for all partners. | Manages customer-facing processes such as onboarding, customer service related matters (1st point of contact) and ensuring smooth experience for customers. |
| Customer Onboarding |
| Handles the customer interface during onboarding, ensuring a smooth experience and ensuring that the process complies with regulations and is user-friendly. |
| Settlement / Fund Management | Manages settlement and prefunding processes, ensuring that all transactions between partners and customers are settled in a timely manner. | Present transparency of financial transactions to end customers by adhering to Fasspay's standards. |
| Customer Service & Inquiry |
| Provides first-level customer service by managing account information, offering updates on payment transaction status and handling dispute resolution. |
| Fraud Management | Perform overall compliance and fraud detection, transaction monitoring, secure customer data management and KYC processes to prevent fraud within the E-Money ecosystem. | Acts as the frontline fraud response, communicating with customers to resolve fraud-related matters. |
| Claims & Disputes | Handles claims and disputes related to E-Money services. | Handling disputes from customers, providing timely resolution and communication on complaints on other services provided. |
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