DASH (“App”), developed by Bayu Techventure Sdn bhd (“Company”), we strive to provide a seamless and satisfactory experience for users making online payments for parking charges. Our refund policy is designed to address any concerns or issues that may arise.

Please review the following terms:

• Refund requests must be submitted within 7 (Seven) days of the original transaction date.

• Only valid parking charges issued by the DASH system are eligible for a refund.

• To request a refund, users must contact our customer support team via email at support@dashapp.asia or through our landline at +603 6732 2917.

• Provide details of the transaction and a clear reason for the refund request.

• Our team will review the request and respond within 7 (Seven) business days.

• Refunds may be considered in cases of technical errors, double charges, or other circumstances deemed valid by the Company.

• Approved refunds will be processed using the original payment method used for the transaction.

• In exceptional cases, the Company reserves the right to offer partial refunds or alternative resolutions.

By making an online payment for parking charges through the app, users agree to comply with and accept the terms of this refund policy.