Dispute Channel
Your Satisfaction, Our Priority
Last Updated: 26th August 2025
We’re Here to Help
At Dash, we are committed to delivering quality products and exceptional services. However, if something doesn’t meet your expectations, we want to hear about it. Your feedback helps us to improve and serve you better.
Our Complaint Handling Process
We take all complaints seriously and aim to resolve them quickly, fairly and confidentially.
Lodging a Complaint
- Phone: +60 12-3769300
- Email: General@dashapp.asia
- Online: https://dashapp.asia/contact-us
What to Include
- Your name and contact details
- A clear description of the issue
- Relevant documents or receipts
- Desired outcome or resolution
What Happens Next?
| Step | Timeframe | Action |
|---|---|---|
| Acknowledgement | Within 3 business days | We’ll confirm we received your complaint |
| Investigation | Within 7 business days | Our team investigates and gathers information |
| Resolution | Up to 5 business days | We provide a final response or update you if more information is needed |
Our Commitment
We value your feedback and see complaints as an opportunity to improve. Thank you for helping us serve you better.
The Smart Parking Solution with LPR Technology for a
Seamless, Cashless, and Contactless Experience.
Copyright © 2025 Dash App