refund policy

DASH (“App”), developed by Bayu Techventure Sdn bhd (“Company”), we strive to provide a seamless and satisfactory experience for users making online payments for parking charges. Our refund policy is designed to address any concerns or issues that may arise. 

Please review the following terms:

Eligibility for Refund

• Refund requests must be submitted within 7 (Seven) days of the original transaction date.
• Only valid parking charges issued by the DASH system are eligible for a refund.

Refund Process

• To request a refund, users must contact our customer support team via email at [email protected] or through our landline at +603 6732 2917.
• Provide details of the transaction and a clear reason for the refund request.
• Our team will review the request and respond within 7 (Seven) business days.

Refund Criteria

• Refunds may be considered in cases of technical errors, double charges, or other circumstances deemed valid by the Company.

Refund Method

• Approved refunds will be processed using the original payment method used for the transaction.

Exceptional Circumstances

• In exceptional cases, the Company reserves the right to offer partial refunds or alternative resolutions.

Contact Information

• For refund-related inquiries, users can contact our customer support team via email at [email protected] or through our landline at +603 6732 2917.

By making an online payment for parking charges through the app, users agree to comply with and accept the terms of this refund policy.

Note: This refund policy is subject to change, and any updates will be communicated through our official channel

Last Updated: 1st July 2024